Connect your home to Charyl Cloud

Pairing connects your home to Charyl Cloud — the service behind automatic backups, push notifications, product research, and cloud-routed chat. It takes about a minute, and you never see or copy a key.

How it works

1. Start from the wizard, or from Settings

   During first-run setup, the “Where Charyl runs” step already has Charyl Cloud selected — just continue. Already set up without it? Settings shows a Let Charyl look after the rest card; choose Get started. Once connected, you manage the connection from Settings → Charyl Cloud & backup.

2. Sign in

   The same browser tab takes you to sign in — no popup, no separate app. Sign in, or create an account.

3. You're returned, already connected

   The tab redirects back to your home automatically. The connection — a credential scoped to this one home — is minted directly into your home’s own database; you never see it, copy it, or type it anywhere. Every Cloud-gated feature shows its correct state right away — there’s no waiting several minutes for it to catch up.

Behind the scenes, your home’s identity is bound to this connection at pairing time, so a mismatch fails loudly with a clear re-pair option rather than leaving you on a home that looks connected but isn’t.

What pairing enables

• Automatic, encrypted backups — see Backups and the recovery passphrase.
• Push notifications to your paired phone.
• Product research, so Charyl can look up your appliances rather than working only from what you tell her.
• Charyl’s chat.

Your inventory, the web app, sensors, and devices run on the box itself.

Usage and tiers

Charyl Cloud’s plans, once published, are meant to differ by how much you use her, not by what she can do — nothing about her capabilities is held back by tier. You get a one-time heads-up when a home is running low for the period. If the month’s allowance runs out, the web app’s chat tells you so; the mobile app shows a general error for now — see Charyl isn’t answering.

Each home is its own account

Every home carries its own subscription, backups, recovery passphrase, and paired phones — a home is the unit, not an account. Pausing or canceling one home’s subscription never touches another. Other people in your household get their own logins on your home’s box, not separate Charyl Cloud accounts — see Can other people in my household use Charyl?. One account owns the connection. When someone in the household uses the mobile app, their sign-in travels through Charyl Cloud. Charyl Cloud doesn’t keep household members’ names or email addresses. Can Singer Intelligent Homes get into my Charyl box? has the details.

Subscription status today

We’re in early access: pricing hasn’t been announced, and nothing is charged yet. Early homes are comped automatically while that’s true — nobody’s card is on file, and that won’t change without clear notice before it does. Canceling from Settings → Charyl Cloud & backup takes effect at the end of the current calendar month — everything keeps working until then, and you can undo a cancellation any time before that date. Your home and its data are never removed when a subscription lapses; only the Cloud-gated features pause.

If a subscription lapses

Chat that routes through Charyl Cloud goes quiet. The rest of your home keeps running exactly as before — sensors, devices, the web app, your records. Nothing is bricked.