Charyl isn't answering — what should I check?
Check two things in order: is the box reachable, and is your Charyl Cloud subscription still active.
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Confirm the box itself is up
If the rest of the web app or mobile app is also unresponsive, the problem is the box, not Charyl specifically — see the box is on but the app can’t find it for that check instead.
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Check your subscription
Charyl’s chat runs through Charyl Cloud, so a lapsed subscription leaves chat with no route. In the web app, Charyl tells you: “Charyl Cloud is paused for this home, so I can’t answer right now.” The mobile app doesn’t have its own message for this yet and shows a general error instead.
Reading the error
In the web app, a used-up monthly allowance and a paused subscription each get their own message; a slow connection or another hiccup shows “that answer got cut off” instead, and retrying helps there. The mobile app shows a general error for all of these today, so if retrying doesn’t help on your phone, check the web app or your subscription.
Didn’t find it? Ask the community
The board opens with the first early-access cohort
Conversations move here once the board opens to the first invited homes — until then, reach us directly.