The box is on but I can't find it

Go to charyl.net/start on a computer at home. If that page can't see your box, try charyl.local:8080, then use your phone and the label on the box to read its address.

Your box is almost certainly fine. The usual cause is that your computer can’t look the box up by name on your home network, so you need another way to get its address.

Go to charyl.net/start

On a computer or tablet at home, open charyl.net/start. The page finds your box on your home network, shows its address, and takes you there.
It works for boxes set up on software version 0.3.9 or later.
If that page says it can't see your Charyl
Check three things, then try again:
- The box has been plugged in for at least five minutes.
- Your computer or tablet is on the same home network as the box, not a guest network and not a phone’s cellular data.
- Any VPN on your computer is turned off.
Try the box's name

Open http://charyl.local:8080. On many home networks this works. On some it never does, and that is the network, not your box.
Ask the box with your phone
A box that has not been set up yet runs its own small Wi-Fi network so it can tell you where it is. Boxes set up on software version 0.3.8 or later do this.
1. Find the label on the box. It shows a square code, a network name that starts with “Charyl Setup”, and a password.
2. On your phone, point the camera at the square code and tap to join. Or choose that network in Wi-Fi settings and type the password.
3. Wait. A page opens by itself. This can take a minute or two. If none has opened by then, open your phone’s browser and go to http://10.42.0.1.
4. The page shows your box’s address. Write it down or take a screenshot.
5. Type that address into the browser on your computer.
Your phone usually goes back to your home Wi-Fi when you leave the page. If it doesn’t, switch back in Wi-Fi settings. If the page says the box is not connected, check the network cable at both ends.
For the mobile app, pairing isn't a search

The app doesn’t scan your network to find your home. It pairs by scanning a code shown in the web app, so reach the box in a browser first.

About the Charyl Setup network

It is there to show you the box’s address and nothing else: you can’t reach the internet or your home network through it. It goes away during setup. If you see it again later, the box has lost its connection, so check the network cable.

If your box is already set up and none of this finds it, look for it in your router’s list of connected devices, or get help.

What a new box tells Charyl Cloud so that charyl.net/start can find it is covered in what a new box tells Charyl Cloud before setup.