What happens if my subscription lapses?
Charyl's chat goes quiet — the rest of your box keeps running exactly as before. In the web app, Charyl tells you Charyl Cloud is paused for your home.
Nothing about your home stops working. Your inventory, devices, sensors, and rules keep running exactly as they were — a lapse only reaches the parts of Charyl that specifically depend on the subscription.
What does change: Charyl’s chat goes quiet. Her conversations run through Charyl Cloud, so without an active subscription there’s nothing for chat to route to. The rest of the box — everything not listed as needing a subscription — is unaffected.
What you'll see
In the web app, Charyl says so plainly: “Charyl Cloud is paused for this home, so I can’t answer right now,” with a pointer to turn it back on in Settings. The mobile app doesn’t have its own message for this yet and shows a general error, so if chat stops answering on your phone, a lapsed subscription is worth checking.
Your data is never removed by a lapse — only the entitlement changes. See how do I cancel? for how that works when you’re the one ending it.
Didn’t find it? Ask the community
The board opens with the first early-access cohort
Conversations move here once the board opens to the first invited homes — until then, reach us directly.