My phone isn't getting notifications
Push notifications need both a completed phone pairing and an active Charyl Cloud subscription — check the pairing status and your subscription first.
Push notifications need two things to both be true: your phone paired to your home, and an active Charyl Cloud subscription — push is one of the things pairing turns on, not something separate from it.
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Check that pairing actually completed
Settings in the app shows your paired status. If pairing was interrupted partway through, re-pairing — the same QR-code step as the first time — is the fix.
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Confirm your subscription is active
If your home’s Charyl Cloud subscription has lapsed, push notifications are one of the things that stop along with it — see what needs a subscription, and what doesn’t?
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Check your phone's own notification settings
Like any app, Charyl needs your phone’s operating system to allow notifications from it — worth a quick check if the first two are already fine.
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