What runs in my home, and what runs in the cloud?

The platform that runs your home — devices, sensors, rules — lives on your box. Charyl's chat and research, backups, and the mobile app's relay run through Charyl Cloud.

The platform that runs your home — devices, sensors, rules — lives on your box. Charyl’s chat and research, backups, and the relay the mobile app uses run through Charyl Cloud, with your subscription.

Your box holds the record of your home: assets, spaces, devices, sensor history, and the rules you’ve written, plus Home Assistant if you’re using it. That part is deterministic and local — it keeps running, on your box, whether or not anything in the cloud is reachable.

Charyl’s conversation works differently. Chat runs through Charyl Cloud, where your subscription covers the AI behind her answers. Product research runs through Charyl Cloud too.

Reading a floor plan you import runs through Charyl Cloud too, and we keep the page there for up to 30 days — see what happens to my data when Charyl uses a cloud AI?

Backups and the mobile app's relay

When you’re paired to Charyl Cloud, your nightly backups and the relay your phone uses to reach home, at home or away, also run through it — both described in their own answers.