What happens to my data when Charyl uses a cloud AI?

Your request passes through us to a named provider bound not to train on it. The provider sees the question, never the customer — a prompt, not a person.

Some of Charyl’s thinking uses a cloud AI provider — that’s how chat works on the box today, and it’s always true for product research, on any path. When it does, your request passes through us to a named provider that’s contractually bound not to train on it.

Because every request goes through us rather than straight from your home, the provider sees the question, never the customer — a prompt, not a person. We don’t keep the content ourselves; the provider may hold that de-identified request briefly under its own policy, on a retention window measured in weeks, not forever.

We don’t just take a vendor’s word for this. Before we’ll route your data through any AI provider, we hold them to a written privacy checklist first.

Built in, not just promised

The service that talks to AI providers is built so a request can’t accidentally end up sitting in a log — the content is only reachable through one explicit call, not through normal logging or error output.

Which provider is behind a given answer isn’t named here — see which AI company does Charyl use?