What is "research", and when does Charyl use it?

Research is Charyl looking a product up in Singer Intelligent Homes' researched knowledge — it needs Charyl Cloud.

Research is Charyl looking a product up in Singer Intelligent Homes’ researched knowledge — pulling specs, a manual, or warranty terms for something you own — rather than working only from what you’ve told her.

It runs through Charyl Cloud and needs an active subscription. Without one, she doesn’t disappear — she still drafts a proposal from whatever you tell her directly, she just can’t go look the product up herself to fill in the gaps. With a subscription, a photo of a nameplate can turn into a fully specified entry, manual and all, instead of just a name and category.

Results are researched, not independently verified — treat them as a strong starting point rather than a guarantee, and correct anything that’s off before you approve it. And research is specifically about looking up products in Singer Intelligent Homes’ own knowledge: Charyl doesn’t go searching the open internet on her own to answer a question outside of that.